At crvrbtvrvtbrvrvrvtb, we’re always working on making our community as secure as possible for everyone. That’s why, before booking or listing a home or experience, all guests and hosts must provide a profile photo and confirm their address.

We also ask for a government ID. As explained below, this helps us keep crvrbtvrvtbrvrvrvtb secure, fight fraud, and more.

How it works

When you’re asked for an ID and address verification, you’ll need to:

  1. Add a Proof of Residence document. Below are the Valid Proof of Residence document we accept:
    -bank statement
    -credit card statement
    -utility bill (water, electricity, gas, internet, phone)
    -payroll statement or official salary document from employer
    -insurance statement
    -tax document
    -residence certificate
    -bank transfer receipt
    The document must have your full name and a date showing that the document is no more than 3 months old. A Residence Certification document is only acceptable if it likewise has your full name and a date showing that the document is no more than 3 months old.

  2. Add a photo of a government ID (driver’s license, passport, National ID c, etc.) showing name, date of birth and expiration date.

If you’re under 18, or your ID doesn't appear to be valid, you won't be able to book the listing requiring an ID. If you’re under 18, all current reservations will also be canceled.

You have 3 options for adding your ID:

  • Take a photo of your ID using your phone
  • Take a photo using your computer’s or mobile device’s web camera
  • Upload an existing photo of your ID

You’ll only have to do this once. Completing this process isn’t an endorsement of any host or guest, a guarantee of someone’s identity, or an assurance that interacting with them will be safe. Always use your own best judgment, and follow our safety tips.

When you’ll be asked for an ID

This may happen for a couple of reasons. For example, some hosts require their guests to provide a government ID in order to book their place or experience.

There are also times when we’ll ask for an ID to help us confirm you’re really you.

But whatever the reason, your ID will never be shared with a host or anyone else who uses crvrbtvrvtbrvrvrvtb.

Types of ID

Depending on your location and what country you’re from, you may be able to add one of the following types of government ID:

  • Driver’s license
  • Passport
  • National identity card

It needs to be an official government-issued ID—not an ID for a school, library, gym, etc.—that also includes a photo of you.

You’ll be asked for two photos: one of the front and one of the back.

If you add a passport, make sure the photo includes the numbers located at the bottom of the page with your picture.

What gets shared with your host

If you’re asked for a government ID, the following may be shared with your host:

  • The first name on your ID
  • Whether you’re over or under 25 years old
  • Whether your ID has been successfully added
  • Your profile photo and profile name

The following will never be shared with your host or anyone else who uses crvrbtvrvtbrvrvrvtb:

  • The photo of your ID
  • The photo you take of yourself
  • The photo of Proof of residence

Privacy

We take privacy seriously. The information you provide during the process of adding your government ID is governed by our Privacy Policy and sent to us and our third-party partners using SSL—the same secure encryption that websites use to transmit credit card numbers. Our third-party partners handle this info according to our Privacy Policy.

Storing and removing the photo of your ID

The storage of your government ID photo is governed by our Privacy Policy, which describes our efforts to protect your information.

We recommend not removing the photo of your ID—that’s because any upcoming reservations will be canceled.

You can, however, remove the photo of your ID 90 days after you complete your most recent booking.

To remove the photo of your ID just send us an email with this request.

Other ways ID info may be used

When you and other guests and hosts provide a government ID it builds trust in the crvrbtvrvtbrvrvrvtb community. It also helps us keep crvrbtvrvtbrvrvrvtb secure, fight fraud, and more. There are a few ways that information from an ID may be used to do this.

First of all, here at crvrbtvrvtbrvrvrvtb, we may use the information from an ID to better protect all guests and hosts. An ID helps us to check that everyone is who they say they are—and we can therefore do an even better job of keeping fraudulent users away from crvrbtvrvtbrvrvrvtb. We can also keep accounts more secure and better determine that everyone who uses crvrbtvrvtbrvrvrvtb is over 18 years old.

Additionally, where permitted by applicable law, we may provide information from an ID, such as a full name, address, and date of birth, to our service providers to run background checks against public records for criminal convictions and sex offender registrations. For now, these checks are limited to users in the United States. While we believe these checks help us deter fraud and misuse of our services, they don’t guarantee that interactions with people who book through crvrbtvrvtbrvrvrvtb will be safe or problem-free.

Also, where permitted by applicable law, we may provide certain information from an ID to banks and other financial institutions (which helps them enforce various tax, anti-money laundering, and sanctions laws), as well as to law enforcement agencies (who may be conducting investigations requiring crvrbtvrvtbrvrvrvtb’s involvement).

Our goal is to work closely with these organizations and comply with our legal obligations, while also ensuring the respect, privacy, and security of everyone who uses crvrbtvrvtbrvrvrvtb.

About photo matching

When you’re asked to take a photo of yourself, we’ll also match this photo with the picture in the government ID you already provided. This helps us make sure you’re really you.

Photo matching may provide some useful info, but no facial matching process is always completely accurate. The effectiveness of a comparison of facial features can vary greatly based on the skill and judgment of the reviewer, the quality and resolution of the photos, and whether there are significant changes in a person’s appearance between the two photos (for example, change in age, change in weight, different outfit).

As a result, this process may sometimes “match” photos that are not in fact of the same person, or fail to match photos that are of the same person. Fraudulent users may circumvent even the most sophisticated and diligent efforts to match photos submitted for comparison.

We don’t make any guarantee or representation about the accuracy or effectiveness of photo matching results. You shouldn’t rely on completion of the photo matching process as a guarantee of someone’s identity, or a guarantee that they’re someone you can safely interact with.